• First-line Supervisors of Personal Service Workers
  • Human Services
  • First-line supervisors of personal service workers directly supervise and coordinate activities of personal service workers such as flight attendants, hairdressers, or caddies.

    What do they typically do

    • Assign work schedules, following work requirements, to make sure that service is of good quality and on time
    • Inspect work areas or operating equipment to make sure they conform to established standards in areas such as cleanliness or maintenance
    • Train workers in proper operating procedures and functions, and explain company policies
    • Observe and evaluate workers' appearance and performance to ensure quality service and to comply with specifications
    • Meet with managers or other supervisors to stay informed of changes affecting operations
    • Inform workers about interests or special needs of specific groups
    • Use customer/guest feedback to make improvements
    • Resolve customer complaints about worker performance or services rendered

    Number of Jobs

    Average Annual
    Job Growth +1.5%
    Job Opening 904

    Job Listings

    View available jobs

    Education & Training

    • Education

      Most occupations require training in vocational schools, related on-the-job experience, or an associate's degree.
      Associated Programs or Majors
      • NA
    Change 1102
Video:First-line Supervisors of Personal Service Workers

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