• First-Line Supervisors of Office and Administrative Support Workers
  • Business, Management and Administration
  • First-line supervisors of office and administrative support workers directly supervise and coordinate the activities of clerical and administrative support workers.

    What do they typically do

    • Resolve customer complaints or answer customers' questions about policies and procedures
    • Supervise work of office, administrative, or customer service employees to make sure they maintain quality standards, deadlines, and proper procedures
    • Guide employees in handling difficult or complex problems and in settling escalating complaints or disputes
    • Work with management to implement the organization's policies, procedures, and service standards
    • Discuss job performance issues with employees to identify causes and to work on solving the problems
    • Train or instruct employees in job duties and company policies or arrange for others to lead training
    • Evaluate employees' job performance and recommend appropriate personnel action
    • Recruit, interview, and select employees

    Number of Jobs

    Average Annual
    Job Growth +0.6%
    Job Opening 4,256

    Job Listings

    View available jobs

    Education & Training

    Change 2394
Video:First-Line Supervisors of Office and Administrative Support Workers

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