Computer user support specialists help people who have computer problems through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.
Webforms
Print Occupation
- Computer User Support Specialists
Information Technology
What do they typically do
- Train users to work with new computer hardware or software such as printers, word processing software, and email
- Pay attention to customers when they describe their computer problems
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Set up or do minor repairs on computer equipment and related devices
- Provide information for others in the organization about what gives customers the most trouble and about customers' other concerns
- Walk customers through the recommended problem-solving steps
- Assist users in installing software
- Ask customers questions to properly diagnose the problem
Number of Jobs
Average Annual
Job Growth +1.1%
Job Opening 2,354
Education & Training
- Education Most occupations require training in vocational schools, related on-the-job experience, or an associate's degree.Associated Programs or MajorsLicense
Private Training Programs
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