• Computer User Support Specialists
  • Information Technology
  • Annual Median Wage
    $ 50,660
    $31,820 range bar $80,320
    Annual NC Wage Range
    Growth Rate
    Image of growth rate score 5
    Very Fast Growing
  • Computer user support specialists help people who have computer problems through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

What do they typically do

  • Train users to work with new computer hardware or software such as printers, word processing software, and email
  • Pay attention to customers when they describe their computer problems
  • Refer major hardware or software problems or defective products to vendors or technicians for service
  • Set up or do minor repairs on computer equipment and related devices
  • Provide information for others in the organization about what gives customers the most trouble and about customers' other concerns
  • Walk customers through the recommended problem-solving steps
  • Assist users in installing software
  • Ask customers questions to properly diagnose the problem

Number of Jobs

Average Annual
Job Growth +1.1%
Job Opening 2,354

Job Listings

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