Correspondence Clerks respond to inquiries from the public or customers through standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory service.
Webforms
Print Occupation
- Correspondence Clerks
Business, Management and Administration
What do they typically do
- Maintain files and control records to show correspondence activities
- Prepare documents and correspondence
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary
- Compile data from records to prepare periodic reports
- Route correspondence to other departments for reply
- Present clear and concise explanations of governing rules and regulations
- Process orders for goods requested in correspondence
- Ensure that money collected is properly recorded and secured
- Complete form letters in response to requests or problems identified by correspondence
- Confer with company personnel regarding feasibility of complying with writers' requests
- Prepare records for shipment by certified mail
Number of Jobs
Average Annual
Job Growth +1.0%
Job Openings 2
Education & Training
- Education These occupations usually require a high school diploma.Associated Programs or MajorsLicense
Private Training Programs
Change