Send notices to taxpayers when accounts are delinquent

Collect taxes from individuals or businesses based on appropriate laws and regulations

Notify taxpayers of any overpayment or underpayment, and either issue a refund or request further payment

Contact taxpayers by mail or telephone to address discrepancies and request supporting documentation

Answer questions from taxpayers and help them complete tax forms

Maintain records for each case including contacts, telephone numbers, and actions taken

Check tax forms to see whether names and taxpayer identification numbers are correct, computations have been performed correctly, or that amounts match those on supporting documents

Maintain knowledge of tax code changes and of accounting procedures and theory to properly evaluate financial information