Meet with managers or other supervisors to stay informed of changes affecting operations

Assign work schedules, following work requirements, to make sure that service is of good quality and on time

Resolve customer complaints about worker performance or services rendered

Observe and evaluate workers' appearance and performance to ensure quality service and to comply with specifications

Use customer/guest feedback to make improvements

Train workers in proper operating procedures and functions, and explain company policies

Inform workers about interests or special needs of specific groups

Inspect work areas or operating equipment to make sure they conform to established standards in areas such as cleanliness or maintenance