• First-Line Supervisors of Office and Administrative Support Workers
  • Business, Management and Administration
  • First-line supervisors of office and administrative support workers directly supervise and coordinate the activities of clerical and administrative support workers.

What do they typically do

  • Resolve customer complaints or answer customers' questions about policies and procedures
  • Supervise work of office, administrative, or customer service employees to make sure they maintain quality standards, deadlines, and proper procedures
  • Guide employees in handling difficult or complex problems and in settling escalating complaints or disputes
  • Work with management to implement the organization's policies, procedures, and service standards
  • Discuss job performance issues with employees to identify causes and to work on solving the problems
  • Train or instruct employees in job duties and company policies or arrange for others to lead training
  • Evaluate employees' job performance and recommend appropriate personnel action
  • Recruit, interview, and select employees

Number of Jobs

Average Annual
Job Growth +0.6%
Job Opening 4,256

Job Listings

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Education & Training


First Step

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Video:First-Line Supervisors of Office and Administrative Support Workers

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