First-line supervisors of office and administrative support workers directly supervise and coordinate the activities of clerical and administrative support workers.
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Print Occupation
- First-Line Supervisors of Office and Administrative Support Workers
Business, Management and Administration
What do they typically do
- Resolve customer complaints or answer customers' questions about policies and procedures
- Supervise work of office, administrative, or customer service employees to make sure they maintain quality standards, deadlines, and proper procedures
- Guide employees in handling difficult or complex problems and in settling escalating complaints or disputes
- Work with management to implement the organization's policies, procedures, and service standards
- Discuss job performance issues with employees to identify causes and to work on solving the problems
- Train or instruct employees in job duties and company policies or arrange for others to lead training
- Evaluate employees' job performance and recommend appropriate personnel action
- Recruit, interview, and select employees
Number of Jobs
Average Annual
Job Growth
+0.6%
Job Opening
4,256
Education & Training
- Education Most occupations require training in vocational schools, related on-the-job experience, or an associate's degree.Associated Programs or MajorsLicense
Private Training Programs
40135
42529
Change 2394
Video:First-Line Supervisors of Office and Administrative Support Workers
Video provided CareerOneStop. CareerOneStop is sponsored by the U.S. Department of Labour, Employment and Training Administration and the Minnesota Department of Employment & Economic Development.