First-line Supervisors of Office and Administrative Support Workers directly supervise and coordinate the activities of clerical and administrative support workers.
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Print Occupation
- First-Line Supervisors of Office and Administrative Support Workers
Business, Management and Administration
What do they typically do
- Discuss job performance issues with employees to identify causes and to work on solving the problems
- Resolve customer complaints or answer customers' questions about policies and procedures
- Recruit, interview, and select employees
- Work with management to implement the organization's policies, procedures, and service standards
- Evaluate employees' job performance and recommend appropriate personnel action
- Guide employees in handling difficult or complex problems and in settling escalating complaints or disputes
- Train or instruct employees in job duties and company policies or arrange for others to lead training
- Supervise work of office, administrative, or customer service employees to make sure they maintain quality standards, deadlines, and proper procedures
Number of Jobs
Average Annual
Job Growth +0.1%
Job Openings 65
Education & Training
- Education Most occupations require training in vocational schools, related on-the-job experience, or an associate's degree.Associated Programs or MajorsLicense
Private Training Programs
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605
Change 4