• Customer Service Representatives
  • Business, Management and Administration
  • Customer service representatives handle customer complaints, process orders, and provide information about an organization's products and services.

What do they typically do

  • Listen to customers' questions and concerns, and provide answers or responses
  • Review or make changes to customer accounts
  • Take orders, calculate charges, and process billing or payments
  • Follow up to make sure changes were made to resolve customers' problems
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Review and select standard responses for answers or solutions
  • Refer customers to supervisors or more experienced employees

Number of Jobs

Average Annual
Job Growth +0.9%
Job Opening 13,906

Job Listings

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Education & Training

  • Education

    These occupations usually require a high school diploma.
    Associated Programs or Majors
    • NA

First Step

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Next Step

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Video:Customer Service Representatives

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