Computer support specialists assist computer users and organizations. These specialists either maintain computer networks or provide technical help directly to computer users.
Webforms
Print Occupation
- Computer User Support Specialists
Information Technology
What do they typically do
- Analyze customers' computer problem to diagnose it and determine the cause
- Document customers' descriptions of their computer problems
- Guide customers through the recommended problem-solving steps
- Set up or repair computer equipment and related devices
- Install and train users on new hardware or software
- Inform team members and managers of major problems or of customers' recurring concerns
Number of Jobs
Average Annual
Job Growth -0.8%
Job Openings 26
Education & Training
- Education Most occupations require training in vocational schools, related on-the-job experience, or an associate's degree.Associated Programs or MajorsLicense
NC Workforce Credentials
- CompTIA A+ [Computing Technology Industry Association (CompTIA)]
- CompTIA IT Fundamentals [Computing Technology Industry Association (CompTIA)]
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452
Change -38