- Statewide
- Western Prosperity Zone
- Southwest Prosperity Zone
- North Central Prosperity Zone
- Northeast Prosperity Zone
- Northwest Prosperity Zone
- Piedmont-Triad Prosperity Zone
- Sandhills Prosperity Zone
- Southeast Prosperity Zone
.
Public Service & Safety
- Annual Median Wage$ 44,515$37,699
$52,311Annual NC Wage Range
Growth Rate
Moderately Growing
- Public safety telecommunicators, including 911 operators and fire dispatchers, answer emergency and nonemergency calls and provide resources to assist those in need.
What do they typically do
- Answer 9-1-1 emergency and nonemergency requests from different sources, such as phone calls, text messages, social media, and alarm systems
- Determine the type of emergency and its location and decide the appropriate response based on agency procedures
- Relay information to the appropriate first-responder agency
- Coordinate the dispatch of emergency response personnel
- Give instructions to the person in need before emergency services arrive
- Monitor and track the status of police, fire, and ambulance units
- Synchronize responses with other area communication centers
- Keep detailed records of calls
Number of Jobs
Average AnnualJob Growth +0.3%Job Opening 20Education & Training
- Education These occupations usually require a high school diploma.Associated Programs or MajorsMore
NC Workforce Credentials- NC: Sheriffs’ Telecommunicator Certification [NC Department of Justice]
- NECI: Basic 911 Communication Certification [National Emergency Communications Institute]
Private Training Programs192198Change 6